Terms of Sale

Every Furrvi portrait is a custom digital artwork created from the photographs you provide. Each portrait is individually reviewed by our team before delivery to ensure it meets our quality standards. Because every portrait is personalized, no two portraits will ever be identical.

• Portraits purchased through this website support Paws Up Program.
• Your purchase is a commercial purchase of personalized artwork.
• It is not a charitable donation.
• Furrvi contributes an agreed portion of eligible campaign sales to Paws Up Program in accordance with our fundraising partnership agreement.
• Unless specifically stated otherwise, purchases are not eligible for charitable tax receipts.

• All prices are displayed before applicable taxes.
• Taxes are calculated during checkout based on the customer's location and applicable tax laws.
• Prices may change without notice but will never affect orders already placed.

• Payment is required before production begins.
• Payments are securely processed through our trusted third-party payment processor.
• Furrvi does not store your complete payment card information.

• Typical production time is 24–48 hours.
• Production times may vary during holidays, promotional periods, or times of unusually high demand.
• Estimated delivery dates are provided as a guideline and are not guaranteed.

• Completed portraits are delivered digitally by email. Customers are responsible for providing an accurate email address.
• If delivery fails because of an incorrect email address or technical issue, we will make reasonable efforts to resend your artwork.

The quality of your finished portrait depends largely on the quality of the photographs you provide.

For the best results, we recommend:

• A clear front-facing photograph with the eyes and facial markings visible
• A full-body side profile to help capture body proportions and coat details
• Natural lighting whenever possible
• Multiple photographs from different angles
• Original phone photos rather than screenshots whenever available

Professional photography is not required. A few clear phone photos often produce beautiful results.

Please avoid submitting:

• Heavy image filters
• Extremely blurry photographs
• Dark or poorly lit images
• Photos taken from a significant distance
• Images where important features are obstructed
• Screenshots when original files are available

Our Photo Review Promise

We are committed to delivering portraits you'll be proud to display. If we determine that your uploaded photographs are unlikely to produce a high-quality portrait, we will contact you before production begins and provide the opportunity to upload replacement images. We will never knowingly create a portrait from photographs we believe will result in a poor customer experience.

Every portrait is reviewed by a member of the Furrvi team before delivery. Our quality review includes:

• Pet identity and likeness
• Coat colours and markings
• Eye colour and facial features
• Image quality
• Composition
• Customer instructions
• Overall presentation

If we believe a portrait does not meet our quality standards, it will be revised before it is delivered.

We stand behind every portrait we create. If something isn't right, we'll work with you to make it right.

If your delivered portrait contains an error relating to:

• Pet markings
• Eye colour
• Coat colour
• Breed characteristics
• Cropping
• Orientation
• Customer instructions

please contact us within 14 days of delivery. We will make reasonable revisions at no additional charge to ensure your portrait reflects the information and photographs you provided.

Because every portrait is custom-created specifically for you, refunds are generally not available once production has begun.

Refunds may be issued if:

• We are unable to complete your order.
• Your order was duplicated because of a payment error.
• We determine we cannot produce an acceptable portrait from the submitted photographs.
• We are unable to resolve a legitimate quality concern through our revision process.

Our goal is your complete satisfaction, and we will always make reasonable efforts to resolve concerns fairly and promptly.

Our Commitment to Quality

Every portrait is carefully reviewed by a member of the Furrvi team before delivery. While we use advanced technology to help create each portrait, no artwork is delivered without human quality assurance. If it doesn't meet our standards, it doesn't reach your inbox.

Reasonable revisions are included with every portrait.

Examples include:

• Minor colour adjustments
• Improved cropping
• Small composition refinements
• Minor facial or feature corrections
• Background adjustments (where applicable)

Revisions do not include:

• Selecting an entirely different portrait style
• Replacing one pet with another
• Creating new poses
• Adding additional pets not included in the original order
• Significant artistic redesigns beyond the original request

Requests that substantially change the original order may require the purchase of a new portrait or an additional design fee.

By submitting photographs, you confirm that:

• You own the photographs or have permission to use them.
• You have the legal right to request artwork created from those photographs.
• Your uploaded content does not infringe the rights of any third party.

You retain ownership of the original photographs you upload. By submitting photographs, you grant Furrvi a limited, non-exclusive licence to use those images solely to:

• Produce your portrait
• Deliver your order
• Provide customer support
• Complete requested revisions

This licence ends once these purposes have been fulfilled, subject to our Privacy Policy and applicable legal obligations.

We love celebrating the portraits we create. With your explicit permission, Furrvi may display completed portraits on our website, social media channels, advertising materials, and other promotional content.

Your permission applies only to the completed artwork and does not include your original uploaded photographs unless you separately authorize us to use them.

You may withdraw your permission at any time by contacting support@furrvi.com. We will make reasonable efforts to remove your portrait from future promotional use, although previously published materials may continue to exist where removal is not reasonably practicable.

We will never sell your original photographs. If you prefer your portrait not be displayed publicly, simply email support@furrvi.com, and we will gladly honour your request.

To the fullest extent permitted by applicable law, Furrvi's total liability arising from any purchase shall not exceed the amount paid for your order.

Furrvi is not responsible for:

• The quality of prints produced by third-party printers
• Colour variations caused by monitor or device calibration
• Delays caused by email providers or internet service interruptions
• Poor quality resulting from customer-submitted photographs
• Events beyond our reasonable control, including technical failures or force majeure events

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Where mandatory consumer protection laws apply in your place of residence, those rights remain unaffected.

We may update these Terms from time to time. The version published on this website at the time your order is placed will govern that purchase.

If you have questions about your order or these Terms of Sale, please contact: