Privacy Policy

Merchant of Record

Furrvi AI Inc.
British Columbia, Canada

Website

https://www.furrvi.com

Campaign Website

https://pawsup.furrvi.com

Privacy Contact

support@furrvi.com

We collect information necessary to create your portrait, fulfill your order and improve our services. This may include:

Personal Information

• Name
• Email address
• Billing address
• Shipping address (if applicable)
• Country
• Province or State
• Postal or ZIP Code

Order Information

• Order number
• Portrait style selected
• Campaign information
• Purchase history
• Payment status
• Transaction identifiers

Uploaded Content

When placing an order you may upload:

• Pet photographs
• Pet names
• Memorial dates
• Optional notes or instructions

These images are used solely for producing your custom artwork.

Payments are securely processed through Stripe. Furrvi never stores your complete credit card number. Payment information is collected and processed directly by Stripe under its own Privacy Policy and security standards, including PCI DSS compliance.

We use your information to:

• Create your personalized portrait
• Process your payment
• Deliver digital artwork
• Provide customer support
• Respond to inquiries
• Send order updates
• Improve our website
• Prevent fraud
• Meet legal and accounting obligations

With your permission, we may also send marketing emails regarding new portrait collections, promotions or special offers. You may unsubscribe at any time.

Creating your portrait requires advanced digital image processing. Your uploaded photographs may be securely processed using artificial intelligence technologies operated by Furrvi and carefully selected third-party technology providers solely for the purpose of producing your requested artwork.

• Your uploaded images are never sold.
• Your uploaded images are never used to train publicly available AI models without your explicit consent.
• Only the minimum information necessary to complete your portrait is shared with technology providers.

Purchases made through this website are purchases of personalized artwork. They are not charitable donations. Furrvi contributes an agreed portion of eligible campaign sales to Paws Up Program in accordance with its fundraising partnership agreement.

Paws Up Program may receive limited customer information necessary for campaign administration, customer support, or donor stewardship where appropriate. Paws Up Program does not receive your payment information.

To operate our business and provide our services, we work with carefully selected third-party service providers who perform functions on our behalf. These services may include payment processing, website hosting, order fulfillment, cloud storage, customer support, workflow automation, email communications, analytics, advertising measurement, fraud prevention, and information technology services.

These providers receive only the information reasonably necessary to perform the services we request and are contractually or legally required to safeguard your personal information and use it only for authorized purposes.

We may also disclose personal information where required by law, to protect our legal rights, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

Payment Processing

Payments made through this website are securely processed by trusted third-party payment processors. Furrvi does not store complete credit card or debit card information. Payment information is processed in accordance with the privacy and security practices of our payment processing partners.

Our website uses cookies to:

• Maintain website functionality
• Remember preferences
• Measure website performance
• Improve user experience
• Analyze visitor behavior
• Measure advertising performance

Cookies may include:

• Essential Cookies
• Functional Cookies
• Analytics Cookies
• Marketing Cookies

You can manage cookies through your browser settings. Certain features may not function properly if cookies are disabled.

If you subscribe to our mailing list, we may send:

• Product announcements
• Special offers
• New portrait collections
• Fundraising updates
• Company news

Every marketing email contains an unsubscribe link. You may unsubscribe at any time.

We do not sell your personal information. We only share information when necessary to:

• Fulfill your order
• Process payments
• Operate our services
• Comply with legal obligations
• Protect against fraud
• Enforce our Terms of Sale

Our business operates from Canada while serving customers in Canada and the United States. Information may be processed or stored in Canada, the United States or other countries where our service providers operate.

These jurisdictions may have privacy laws that differ from those in your place of residence. We take reasonable contractual and technical measures to protect your information regardless of where it is processed.

We retain information only as long as necessary. Where appropriate, information is securely deleted or anonymized.

We take commercially reasonable measures to protect your information, including:

• Encrypted website connections (HTTPS/TLS)
• Secure cloud infrastructure
• Restricted employee access
• Strong authentication procedures
• Secure payment processing through Stripe
• Regular software updates

While no system is completely secure, we continuously work to safeguard your information.

Depending on where you live, you may have rights including:

• Access your information
• Correct inaccurate information
• Request deletion
• Request portability
• Withdraw consent
• Object to certain processing
• Opt out of marketing communications

Residents of California, Colorado, Connecticut, Utah and Virginia may have additional rights under applicable state privacy laws.

Canadian residents are protected under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

To exercise your rights, contact: support@furrvi.com

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If we learn that personal information has been collected from a child without appropriate parental consent, we will promptly delete that information.

This website may contain links to third-party websites, including the Paws Up Program website. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. When material changes are made, the updated Effective Date will appear at the top of this page. Continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact: